Returns and Refunds - The Wicked Way

At Wicked Cushions we believe every customer has the right to LOVE their new Earpads, so we offer an industry leading 365 day Guarantee. Our goal is to keep all our customers happy and in love with their Wicked Cushions.

 

See below for our full return and refund policy:

• If there is any damage to your pads, we will replace them for free, no need to even return the product.
• If the wrong product is purchased by mistake, we will exchange for the correct product, or refund the Order(if returned), however the return shipping will need to be paid by the customer.
• If the wrong item was shipped and it was our mistake, we will pay for the return shipping, and reship the correct item immediately.

 

EU Right of Withdrawal:

If you are in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your last item, without giving any reason.

To exercise this right, notify us before the 14-day period expires by:

• Emailing info@wickedcushions.com, or
• Initiating a return through our self service return portal below.

Once you notify us, return the items within 14 days. We will reimburse your full payment, including standard outbound shipping, within 14 days of receiving your return. Return shipping costs are your responsibility.

Exceptions: The right of withdrawal does not apply to items that have been used or are not in their original condition.

 

For any issues caused by installation mistakes:

• If within the US, we will ship the necessary products/replacement parts for free.
• For international customers, we request to have shipping paid by the customer, however the replacement parts will be free of charge.

 

Refund Policy:

• If for any reason you are not satisfied with the product, we will offer a full refund within 365 days of purchase.
• For refunds please contact us at cs@wickedcushions.com and include your order details.

 

  Click here to begin your return process